1. Scope of Policy

This policy applies to premium services (e.g., paid mock test series, study materials) purchased through our website. Free services (e.g., free mock tests) are not eligible for refunds.

2. Eligibility for Refund

• Refund Requests:
  Refunds are considered only under the following circumstances:

  • Technical Failure: If you are unable to access the purchased service due to a technical error on our platform (verified by our team).

  • Duplicate Payment: Accidental duplicate charges for the same service.

  • Undelivered Service: Failure to provide the purchased service within the promised timeframe.

• Non-Refundable Scenarios:

  • If you accessed or downloaded the purchased content (e.g., mock tests, PDFs).

  • Change of mind, dissatisfaction with test scores, or poor performance in mock tests.

  • Expired subscriptions or time-bound access to services.

3. How to Request a Refund

• Submit a refund request within 7 days of purchase via email to help@pptgallery.com.

• Include:

  • Order/transaction ID.

  • Reason for refund with supporting details (e.g., screenshots of technical errors).

• We will respond within 3-5 business days to resolve the issue or process the refund.

4. Refund Processing

• Approved refunds will be credited to your original payment method within 7-10 business days (timeline depends on your bank/payment gateway).

• Partial Refunds: If only part of the service is faulty, a prorated refund may be issued.

• Payment Gateway Fees: Transaction fees charged by payment processors (if applicable) may be deducted from the refund amount.

5. Exceptions

• Free Trials or Promotional Offers: No refunds apply if services were availed under a free trial or promotional scheme.

• Third-Party Purchases: For payments made through third-party platforms (e.g., app stores), refunds must be requested through those platforms.

6. Technical Support

Before requesting a refund, contact our support team at help@pptgallery.com for assistance with:

• Login/access issues.

• Payment discrepancies.

• Service delivery delays.

7. Contact Us

For refund-related queries, email: help@pptgallery.com.